Hey, I hope you are well. I am shocked! I am so sorry to hear about your experience. This must have been so hard. I think you made a right decision by not starting your process with them. It is unbelievable that the clinic can be this inefficient. The clinics are supposed to be responsible. I think this is one the reasons why you should always opt for a clinic after properly researching on them. The clinic I am visiting I decided on visiting them after properly researching about them. Always check the clinic's success rate! Once this is confirmed look at the doctors year of experience. The more the experience the more chances of your success. I hope things get better for you. Never lose hope! Do keep us updated.