Hi dear, I am so sorry to hear that you have to face this all. I can understand what you must be feeling now. This is really heart-wrenching. But you are not only the one who has to go through this. There are so many people who have been facing trouble with them. Everyone has been complaining about their attitude, their rude behavior and the way they are treating their clients. So you should not take this to your heart. I think you should not waste your time in contacting that clinic. Instead, you should look into some other clinics for yourself. I hope you find a good clinic for yourself soon. Good luck.