Hey, Kylie, I hope you are well. Good luck to your friend! I hope her procedure goes smoothly. For treatments like IVF, it is always better to take every step cautiously. I have lately been reading so many negative comments about certain clinics. The experiences are mainly bad because of lack of research. It is really important that you research about the treatment before you opt for them. The process can be lengthy and time-consuming, however, it will all be worth it. Fertility treatments are already very expensive. Therefore, you have to be careful with your choice. When I was looking for places I made sure that the clinic was operating at a high success rate. Also, doctors year of experience matters a lot as well. Once these things were confirmed I went forward to sign up with them. Therefore, don't worry if the clinic called your friend a bit latter because what matters is quality work. Sending baby dust her way.