I know a lot of people work 50+ hours a week, but I'm not used to it, and I'm flipping exhausted.
I've been pulling weekly overtime since December
, and I'm about to completely burn out. One girl quit last month, and I inherited one of her accounts, and it has pushed me completely into the realm of solidly over-booked. One of the reasons the account was given to me is because they needed some TLC, and my contacts LOVE me. Um, ok, I take really good care of my schools BECAUSE I HAD TIME TO TAKE CARE OF THEM REALLY WELL - I DON'T HAVE TIME TO DO THAT ANYMORE, AND WHILE THEY'RE STILL HAPPY, I DON'T KNOW HOW I CAN POSSIBLY MAINTAIN THAT LEVEL OF CARE WHEN I'M OVERBOOKED!!!!!!!!!
We are supposed to process our incoming within 30 days from the date of receipt, and I am literally AT 30 days, sometimes as much as 35 days - I should be at 21 days, but that's impossible and isn't going to happen unless I start working 12 hours a day, every day, 5 or 6 days a week. We are hiring at least two new adjusters to help relieve the pressure, but who the hell knows when that's going to happen.
Oh, and the phone calls - holy hell, my phone rings off the fucking hook all day long. Just yesterday, between 9:00 and 2:00, I took 27 phone calls - I'm sure that doesn't sound like much, but you need to understand that I don't work in a call center.
I'm a claims adjuster, and that's what I should be doing - not talking on the phone all fucking day. (One call alone - it was with a hospital's staff attorney - ended up being three phone calls and over one hour of my time first thing in the morning.) Don't get me wrong - part of my job is definitely being on the phone with people, but it absolutely SHOULD NOT be what I spend the majority of my time doing. I swear our company is small, but it's getting to the point to which I think we're going to have to have a couple of people hired to act as a sort of "call center" just to take incoming calls for checking claim status and answering basic questions, etc. But again, I don't think that's going to happen, either.
I am so tired and frustrated. I really, really love my job, like seriously love my job, but I am so afraid I'm going to get to the point where I fucking hate it just because I'm so burned out. I don't know how much longer I can keep this up, especially since I'm starting back to school again in the Fall (I stopped last Fall, because I couldn't keep up).
I'm just tired.