I'm So Tired, and I NEED TO VENT!!!!! - Sybermoms Parenting Forum
Double Duty Divas Support for working moms! Whether you are part time, full time or even a student...this is a place for you!!

 
LinkBack Thread Tools Display Modes
post #1 of 16 (permalink) Old 06-17-2009, 05:34 AM Thread Starter
Ambulance Chaser
 
Join Date: May 2002
Posts: 27,929
          
Unhappy I'm So Tired, and I NEED TO VENT!!!!!

I know a lot of people work 50+ hours a week, but I'm not used to it, and I'm flipping exhausted. Click here to enlarge

I've been pulling weekly overtime since December, and I'm about to completely burn out. One girl quit last month, and I inherited one of her accounts, and it has pushed me completely into the realm of solidly over-booked. One of the reasons the account was given to me is because they needed some TLC, and my contacts LOVE me. Um, ok, I take really good care of my schools BECAUSE I HAD TIME TO TAKE CARE OF THEM REALLY WELL - I DON'T HAVE TIME TO DO THAT ANYMORE, AND WHILE THEY'RE STILL HAPPY, I DON'T KNOW HOW I CAN POSSIBLY MAINTAIN THAT LEVEL OF CARE WHEN I'M OVERBOOKED!!!!!!!!!

We are supposed to process our incoming within 30 days from the date of receipt, and I am literally AT 30 days, sometimes as much as 35 days - I should be at 21 days, but that's impossible and isn't going to happen unless I start working 12 hours a day, every day, 5 or 6 days a week. We are hiring at least two new adjusters to help relieve the pressure, but who the hell knows when that's going to happen.

Oh, and the phone calls - holy hell, my phone rings off the fucking hook all day long. Just yesterday, between 9:00 and 2:00, I took 27 phone calls - I'm sure that doesn't sound like much, but you need to understand that I don't work in a call center. Click here to enlarge I'm a claims adjuster, and that's what I should be doing - not talking on the phone all fucking day. (One call alone - it was with a hospital's staff attorney - ended up being three phone calls and over one hour of my time first thing in the morning.) Don't get me wrong - part of my job is definitely being on the phone with people, but it absolutely SHOULD NOT be what I spend the majority of my time doing. I swear our company is small, but it's getting to the point to which I think we're going to have to have a couple of people hired to act as a sort of "call center" just to take incoming calls for checking claim status and answering basic questions, etc. But again, I don't think that's going to happen, either.

I am so tired and frustrated. I really, really love my job, like seriously love my job, but I am so afraid I'm going to get to the point where I fucking hate it just because I'm so burned out. I don't know how much longer I can keep this up, especially since I'm starting back to school again in the Fall (I stopped last Fall, because I couldn't keep up).

I'm just tired. Click here to enlarge
salty is offline  
Sponsored Links
Advertisement
 
post #2 of 16 (permalink) Old 06-17-2009, 06:11 AM
Registered User
Unsupportive Freeloader
 
DaWezl's Avatar
 
Join Date: Mar 2003
Location: Hartford, CT
Posts: 4,587
           
Click here to enlarge

We got saddled with a bunch of projects last summer that were right in the critical stages. It was so frustrating to have almost no clue of what was going on, and have people calling, demanding instant decisions b/c everything was so time-sensitive. I was definitely ripping my hair out!

If this new arrangement is affecting your relationship with your clients, have you spoken with your boss about it? As in "I'm finding it impossible to maintain the level of service I usually provide our clients with so many new accounts. I can either cut back the time I dedicate to each client, which may cause dissatisfaction, or I may need to have the number of accounts I'm assigned to reduced, so that I can provide the service our clients expect from us. What would you suggest?"
DaWezl is offline  
post #3 of 16 (permalink) Old 06-18-2009, 03:44 AM Thread Starter
Ambulance Chaser
 
Join Date: May 2002
Posts: 27,929
          
Thanks for the sympathy post, DaWezl. Click here to enlarge Click here to enlarge

My supervisors are well-aware of the situation - there are a lot of us who are over-booked right now, and they are in the process of hiring new adjusters. I'm just hitting that burn-out maximum right now, and I needed to decompress before I blew up. Click here to enlarge
salty is offline  
post #4 of 16 (permalink) Old 06-18-2009, 04:29 AM
Registered User
Unsupportive Freeloader
 
novocain's Avatar
 
Join Date: Feb 2005
Location: Washington, DC burbs
Posts: 8,782
Blog Entries: 9
           
I am really sorry. That kind of schedule sucks so much.
novocain is offline  
post #5 of 16 (permalink) Old 06-18-2009, 04:45 AM
Registered User
Unsupportive Freeloader
 
Chimi Brown's Avatar
 
Join Date: Aug 2004
Posts: 21,339
           
I feel your pain, salty. It seems like all of the other industries have slowed down but the insurance industry hit maximum overdrive. Click here to enlarge I'm swamped at work as well, although my company is not offering overtime. When our lapse letters go out to clients, I might take 50 phone calls in one day. Click here to enlarge And still try to get my actual work done. Oy vey.
Chimi Brown is offline  
post #6 of 16 (permalink) Old 06-18-2009, 04:50 AM Thread Starter
Ambulance Chaser
 
Join Date: May 2002
Posts: 27,929
          
Chimi, I say we take the little boat we're in and paddle up the river for a vacation. Click here to enlarge

Yeah, this is supposed to be the "slow season" for us - all of my Universities and colleges are out right now, and even the athletics programs are done for the next month or so before they pick up pre-season conditioning and stuff again. I have a pile of claims coming in each day, and it's just not slowing down. Click here to enlarge

Yesterday I went in to the supply closet at work and sat down on a box of reams of paper - my co-worker walked in and laughed her ass off, because she was coming in to do the same thing, just to get away from the damn desk for a few minutes. It's the only place we can go to get away and still look like we're actually working! Click here to enlarge
salty is offline  
post #7 of 16 (permalink) Old 06-18-2009, 04:55 AM
Registered User
Unsupportive Freeloader
 
Chimi Brown's Avatar
 
Join Date: Aug 2004
Posts: 21,339
           
I'm ready to go. Click here to enlarge

I'm dreading today because I have to call the State of New York Insurance Pool. It's like pulling all my teeth out one by one. I hate dealing with them. Everyone that answers the phone has their voice tone set on Muzak. Click here to enlarge
Chimi Brown is offline  
post #8 of 16 (permalink) Old 06-18-2009, 04:57 AM Thread Starter
Ambulance Chaser
 
Join Date: May 2002
Posts: 27,929
          
Their "voice tone" - OMG ok, seriously, I never thought about that before, and now I'm going to be judging everyone's telephone voice today. Click here to enlarge

Muzak Click here to enlarge
salty is offline  
post #9 of 16 (permalink) Old 06-18-2009, 05:16 AM
Registered User
Unsupportive Freeloader
 
Coco's Avatar
 
Join Date: Jan 2003
Posts: 39,870
           
I'm sorry you're burned out with all the extra hours. Click here to enlarge
Coco is offline  
post #10 of 16 (permalink) Old 06-18-2009, 06:15 AM
Wayward Wombat
Hard-Core Sybermom
 
Strange's Avatar
 
Join Date: Sep 2002
Posts: 24,144
           
Send a message via Yahoo to Strange
gah, I hear you. loud and clear. June and July are typically our slowest months. not this month Click here to enlarge

I foolishly signed up to work at my 2nd job this summer too. by friday night my brain is just toast.

STFU Mags
Strange is offline  
post #11 of 16 (permalink) Old 06-18-2009, 12:57 PM
Holy crap they actually sat together and smiled
Hard-Core Sybermom
 
Coralblur's Avatar
 
Join Date: May 2004
Posts: 24,272
           
Send a message via Yahoo to Coralblur
Sorry salty. Can I get you something? A nice margarita? Click here to enlarge

An amazing charity
Please remind your children what to do if their clothing catches fire. It could save their life.
Coralblur is offline  
post #12 of 16 (permalink) Old 06-18-2009, 01:21 PM
Registered User
Unsupportive Freeloader
 
DaWezl's Avatar
 
Join Date: Mar 2003
Location: Hartford, CT
Posts: 4,587
           
Quote:
Originally Posted by Coralblur View Post
Sorry salty. Can I get you something? A nice margarita? Click here to enlarge
Yes, margaritas for all of us! Click here to enlarge
DaWezl is offline  
post #13 of 16 (permalink) Old 06-18-2009, 06:18 PM Thread Starter
Ambulance Chaser
 
Join Date: May 2002
Posts: 27,929
          
Click here to enlarge :hi5 (or whatever that one is!)

Margaritas all around! Click here to enlarge

Thanks for commisserating with me, y'all - I actually felt better today, probably because I got a full night's sleep last night. Click here to enlarge
salty is offline  
post #14 of 16 (permalink) Old 06-18-2009, 10:07 PM
Unsupportive Freeloader
 
Join Date: Jun 2009
Posts: 9
 
Burned out

I completely understand! I run my own company and I'm a mother to two kids. It can get crazy sometimes. It's good that you were able to somehow vent your feelings in this thread.
Rose Abby is offline  
post #15 of 16 (permalink) Old 06-21-2009, 07:09 PM
Unsupportive Freeloader
 
Join Date: Jun 2009
Posts: 4
 
Im So Tired and I NEED TO VENT

Been there, done that...very frustrating for sure. We are ust stuck until the patch comes out. I am tired of waiting, I turned one of my cod2 servers into a CoD Revolt Mod server this morning and the other will follow if it isnt patched by the Friday the 31st.
spikeville is offline  
post #16 of 16 (permalink) Old 06-28-2009, 07:10 AM
Registered User
Unsupportive Freeloader
 
Join Date: Jan 2009
Location: canada
Posts: 784
    
do you plan your calls every day . your outbound ones . . i do @ GM so i done set anything for the first or last hour of work then i can catch up on some stuff i tell my clients that im not avaiable for those times either & if i get a call it goes to the answering machine. thats how im surviving . ive been in your place back when i moved into my position . i had over 80 clients that were ignored for a month or more .

i wish you luck & if you can take a day off claim to have "sunitis" that can only be cured by sitting in the sun or sleeping in bed .

i hope things get better soon
silentbunni is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Sybermoms Parenting Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself. Do NOT use an AOL email address.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome