Tell me if you think I got thrown under the bus here ...
A message came into the on-call mailbox after the specified time that mailbox is monitored. I sent a standard reply that basically says "Your support request came in after extended hours support ended, please contact support as follows, blah blah blah"
The client questioned it, got clarification from management at client site that it was correct; the client questioned it again, management at client site requested we make sure the message was sent correctly.
Support manager replied with:
It appears that the support representative generated that message in error. I will follow up with them.
Excuse me? How about
1. You check with the support representative BEFORE you fucking email the client ad.min that I fucked up
2. Actually check the original message timestamp BEFORE you fucking email the client ad.min that I fucked up
I e-mailed him back, with C&P of the email headers from the client showing the time stamp.
OK. I think since those came in after 8am that they would be ‘no answer’ e-mails. I will have to double check
"Double-check" WHAT? I sent you the damn email headers.
Since this guy isn't MY manager
I reply nicely with:
Thanks – I feel a little ‘thrown under the bus’ on this one ;-)
We’ve had several support requests come in after 8AM CT/9AM ET this week – probably due to the change to Daylight Savings Time….
Sorry AMG. I was not intending to throw you under the bus at all. My main point on the e-mail to client ad.min was it was not an automated message, it was something we manually created.
I really apologize if it came across as badly. The original note you sent was not a major issue in my opinion.
No, your MAIN POINT to the client was that the support representative (ME, damnit, whose name is on the damn outgoing e-mail) was in error.
, he still hasn't emailed the client ad.min to let them know I was RIGHT, damnit