Work week 1:
mon- training day. went well
tues-company owner was in, taking up my boss's time, all day leaving me to wing it
weds-more training. i like the job
thurs - my boss broke the printer
The primary laser printer. We had an old ass inkjet 3 in 1 to work with that I was having a bitch of a time getting the drivers to work. Took me an hour of pulling my hair out, which means we missed the ups cutoff that started the printer issues in the first place
fri-IT guy comes in to get my new computer set up. This is where it gets really messy. His primary job was to get my new computer connected to the server, get the new computer set up with quick books (which we use for all invoicing so it is vital) and office, particularly access and excel. He was also supposed to backup the server. Which in 10 years had never been backed up. ever. He also needed to network the printer so we could all use it.
You want to know what he got accomplished after being there all day on Friday? He put antivirus software on the three computers, and defragged my bosses computer. Seriously. That is it. He got nothing else done. Something like $375 for something I could have done in half an hour.
So he comes back on Monday. Now he left us with nothing so monday morning I managed to get the old computer connected to the server so I could get orders done. He comes in and farts around on the new computer while I am working. He created a new user on the server and after working a couple hours got the new computer on the server. I left for lunch. Came back. Quick books is no longer working on the old computer. Or the new computer. He decides to copy the data from the server to the new computer and then burn it to DVD from there. In the meantime, he asks that we not change anything. Which I get. Except that its kind of impossible to do my job that way, and why does an IT guy not have an external hard drive or burner that he can plug directly into the server
He also is skipping files that won't copy. Just telling it to skip. I mean a LOT of files. Which should have been his warning sign.
So he left. Still no quickbooks. He put office 2003 lite on my computer which means I have excel but no access. I really need access. I went on the server and see that the quickbooks data manager has failed and I can't restore it. The tech guy had told my boss that the server probably needed to be rebooted after the backup. The backup which was not only going to be incomplete due to skipped files but was going to take another 20 plus hours. So my boss decides we should try the reboot. Which I had a really really bad feeling about, but being I had only been there a week and a day, I wasn't going to argue.
It never came back. We had a kernal failure. I spent the rest of the day reading help documents and trying to do a repair but it was windows 2000 server on a 10 year old computer that they never shut off. They quit supporting the OS in 2010. I ended up coming back that evening with dh (my boss knows him, was ok with it) and he did everything in his power to recover it. Its gone. The hard drive had so many errors that it couldn't even be remapped. It was supposedly set up on a mirrored hard drive to prevent this. It wasn't. The company lost years and years and years of data
Now the 2 hours we were there, dh got my computer set up as a new server, fixed the issues with the label printer, networked the other printer and took what data we could salvage and get it backed up.
So. I spent two straight days starting quickbooks from scratch and inputting the entire inventory (yay for hard copies I guess) Did I mention, those two days they had an audit?
Today we got a new laser printer which I managed to network to three computers by myself
It has seriously been a huge undertaking. I mean really huge. We still got orders out every single day. I managed to keep things going enough that we haven't slowed down in our busiest month
My boss is looking into professional data retrieval for the old hard drive. In the meantime, I am so happy I spent the first day the tech guy was there reorganizing the files, because we have had to find stuff.
I figure, at this point, things will seem like cake with this job
Sorry. I know this was long. I just can't believe the mess. None of it was my fault but I feel so damn bad about it. I just needed to get it out.